Warranty Policy

This Warranty applies to products delivered by Arcasa, in addition to any rights available to the customer under mandatory Egyptian law.

Coverage & Duration

Structural & Manufacturing Warranty — 5 Years

Arcasa provides a 5-year limited warranty against manufacturing defects in the product's structural frame, carcass, joinery, and structural assembly (manufacturing workmanship). This is not a 5-year warranty on every component of the product.

Non-Structural Components — 3 Years

Finishes, upholstery, fabrics, foam/padding, and other non-structural materials or components are covered by a 3-year warranty against manufacturing defects.

Warranty Terms

1. Hardware & Third-Party Components
   Hardware, mechanisms, electrical components, appliances, and third-party accessories are covered by the original manufacturer's warranty and terms, particularly where the brand/specification was selected by the customer, without prejudice to any minimum warranty obligation Arcasa cannot lawfully exclude as the seller of the finished product under mandatory Egyptian consumer-protection law.
2. Claims & Remedy
   A complaint does not by itself constitute an accepted warranty claim. Arcasa may inspect and assess the reported issue to determine warranty coverage. Where a covered manufacturing defect is confirmed, Arcasa will generally proceed by repair, then replacement of the affected component or part, then replacement of the product where repair or component replacement is not reasonably possible — subject always to any mandatory right under Egyptian law, including any mandatory right to replacement where the same defect recurs after a prior repair.
3. Service Timing
   Arcasa targets completion of approved warranty work within 3 weeks of claim approval. This is a target, not an absolute deadline: where the repair, materials, special-order or imported components, or other reasonable circumstances require more time, Arcasa may need a longer period and will inform the customer.
4. Exclusions
   This Warranty does not cover damage or defects caused by normal wear and tear, misuse, improper care or maintenance, exposure to water, moisture, heat, or unsuitable environmental conditions, or unauthorized modification, dismantling, relocation, or installation. Where unauthorized intervention causes a specific defect or damage, the exclusion applies to that defect or damage, not to the product's warranty as a whole.
5. Costs
   Where a defect is confirmed as covered, Arcasa bears the reasonable costs necessary to provide the remedy, including required inspection and transportation. Where inspection determines the issue is not covered — including customer-caused damage, misuse, or an excluded circumstance — the customer bears the applicable inspection, transportation, and repair costs. The customer is informed of any applicable cost before a chargeable repair proceeds.
6. Warranty Period After Repair/Replacement
   Repairing or replacing a defective component does not restart the original 5-year or 3-year warranty period. The repaired or replaced component or product remains covered for the remainder of the original applicable period, subject to mandatory Egyptian legal requirements.
7. Custom / Made-to-Order Products
   This Warranty applies fully to Custom/Made-to-Order products. Custom status does not remove the customer's rights in case of a manufacturing defect, non-conformity, an Arcasa-attributable error, or Arcasa-attributable damage.