Delivery & Installation Policy

1. Coverage & Cost
   Delivery and installation of the Arcasa products listed in the Sales Order are included in the price within: Cairo and Giza, New Cairo, Madinaty, El Shorouk, El Obour, 6th of October and Sheikh Zayed. Outside these areas, a fixed transport cost applies: Alexandria EGP 5,000; North Coast / Matrouh EGP 6,200; Dakahlia EGP 3,800; Gharbia EGP 3,400; Qalyubia (Benha / El Qanater) EGP 1,800; Ismailia / Suez / Port Said EGP 7,000; Faiyum / Beni Suef / Minya EGP 7,500; Asyut / Sohag / Qena / Luxor / Aswan EGP 12,000. For any other destination, the transport cost is determined and agreed before payment. Transport is free to any destination in Egypt when the value of the products in the order, after discounts and before transport and additional services, exceeds EGP 400,000. The transport cost and any agreed reduction are stated in the Sales Order before payment. Installation of the Arcasa products listed in the Sales Order is included, within the Installation Scope below. Neither the inclusion nor free transport overrides the Site Readiness, Floors & Lifting Equipment and Installation Scope rules below.
2. Lead Time
   Each product/item has its own execution/delivery lead time, agreed at contracting and recorded for the relevant order/product; multi-item orders may have different lead times per product. The lead time begins per the approved Production Readiness rules, not simply from contract-signing where customer approvals/supplies remain incomplete. Customer-caused delay in approval, information, selection, supply, payment, or a requested modification may extend the relevant timeline; an approved modification may result in a revised execution period. Website product information may show an "Estimated Lead Time," but the final contracted lead time is the Sales Order/Contract value.
3. Force Majeure
   Where performance is affected by circumstances reasonably outside Arcasa's control (governmental measures, serious logistics/shipping disruption, import/customs delays, extraordinary supply interruption, disasters, or comparable events), the affected execution period is extended to the extent reasonably caused by that event. Arcasa informs the customer when a material delay becomes known. Ordinary supplier delay is not automatically Force Majeure.
4. Site Readiness
   The customer is responsible for ensuring the site is ready for delivery/installation at the agreed time, including reasonable site access, the access route, installation space, and completion of any prior works needed for installation. If delivery/installation cannot proceed because the site is not ready, or for another reason attributable to the customer, Arcasa is not considered late for the resulting delay; a new appointment is scheduled at the nearest available Arcasa slot, and actual additional delivery/visit/transport cost resulting from the failed attempt may be charged to the customer (no generic revisit fee is hard-coded). If the failure is caused by Arcasa, the customer does not bear such additional cost.
5. Floors & Lifting Equipment
   From the 4th floor, an EGP 500-per-floor charge applies where the stairs/elevator route remains safe and practically possible but requires additional manual effort — not applied where no such additional effort is needed. Where there is no safe/practical route, or height/circumstances require lifting equipment, the customer is responsible for providing and paying for the necessary crane/hoist, supporting lifting labor, a suitable lifting platform/pallet, and related permits/preparations. Where a prior Arcasa site inspection made the crane requirement reasonably evident, Arcasa notifies the customer in advance where practicable. If the required lifting arrangement is unavailable at delivery, the site is treated as not ready. Third-party lifting equipment/personnel arranged by the customer remain that provider's/customer's responsibility to the extent allowed by law, except for damage directly caused by Arcasa's own team.
6. Storage & Postponement
   When Arcasa notifies the customer that the item/portion is ready, the customer receives a 10-day storage grace period with no charge. If receipt does not occur within 10 days for a customer-attributable reason (postponement request, site not ready, lifting arrangement unavailable, unpaid final balance, or other customer-caused inability to receive), storage charges begin after the grace period at 2% per week or part-week, calculated on the value of the ready, delayed item/portion only — not the whole contract value. Paying storage charges does not create an unlimited right to keep delaying receipt; once the reason for delay is removed, delivery/installation is scheduled at the nearest reasonably available Arcasa slot. If Arcasa itself causes the delay, no storage charge applies.
7. Delivery Recipient
   Delivery may be made to the customer or a representative nominated by the customer; the nominated recipient's signature on the delivery document is evidence of receipt. If neither is available at the agreed time and delivery cannot proceed, the resulting failed delivery is treated as customer-caused delay under these rules. No formal power of attorney is required for ordinary receipt.
8. Inspection & Visible Delivery Issues
   The customer or representative should inspect the product at delivery as reasonably possible; visible damage, shortage, missing accessories/components, or an apparent condition issue should be recorded at delivery where possible. Any claim on a visible issue reasonably discoverable at ordinary inspection must be reported within 48 hours of delivery, with clear photos and video. This 48-hour window does not remove latent-defect rights, manufacturing-defect warranty rights, or mandatory consumer rights. A signature without visible reservation is evidence of the apparent delivery condition/quantity at handover, but does not extinguish latent-defect or warranty rights.
9. Transport Responsibility & Risk
   Where Arcasa performs delivery, Arcasa is responsible for reasonable care of the product through production, storage, transport, and delivery until handover at the agreed site; damage caused during Arcasa transport/handling remains Arcasa's responsibility. After handover, the customer is responsible for possession/use, subject to valid warranty/latent-defect rights. If the customer elects to collect using their own vehicle or a third-party transporter, transport risk arising after handover to the customer/their carrier is not Arcasa's responsibility, while pre-existing manufacturing defects remain covered.
10. Ownership
    Full contractual payment is required before transfer of ownership, to the extent legally appropriate.
11. Installation Scope
    Arcasa's installation covers assembly, installation, and fixing of Arcasa products within the agreed Sales Order scope. Unless expressly included in the Sales Order, installation does not automatically include unrelated site works such as electrical or plumbing alterations, gas works, demolition, plastering, painting, marble works, or civil modifications. Where such additional work is expressly contracted and priced, it forms part of Arcasa's scope accordingly.
12. Change of Delivery Location
    Where the customer requests a change to the agreed delivery/installation location, Arcasa may review the effect on transport cost, lifting/access, installation requirements, and timing. If the change concerns a Custom product designed/measured for another site, new measurement/design/modification may be required.