Historical reference: this page applies to agreements made before 12 October 2026, under their own terms. For orders from 12 October 2026, see the current version:
Design & Measurement Service (EGP 3,000)
This is a genuine service fee, commonly applicable to projects such as kitchens and dressing rooms, covering: site visit/inspection, measurement, preliminary design, and pricing/quotation preparation. If the customer proceeds to contract with Arcasa, the full EGP 3,000 is credited against the contract value. If the customer does not proceed with Arcasa, the fee is not refunded, because the service has already been delivered — this is a service fee, not a cancellation penalty. The customer is free to use the preliminary design to compare prices with other providers; no restriction is placed on this. "Preliminary Design" (produced for quotation/pricing purposes) is distinct from "Final Production/Work Order Drawings" (the approved basis for manufacturing).
Measurements & Site Changes
Where Arcasa performs the site measurement, Arcasa is responsible for the measurements it takes, provided the site remains materially unchanged afterward. If the customer or another contractor changes site conditions after measurement in a way that affects the product (walls, floor levels, ceilings, openings, utilities, installation conditions), the customer must inform Arcasa; a new visit, measurement, or design modification may be required, with a corresponding cost/time impact where applicable. Where the customer supplies measurements/drawings and instructs Arcasa to manufacture based on them without an Arcasa measurement, the customer is responsible for the accuracy of those supplied measurements. Where Arcasa advises that a Final Measurement is required after specific site works are completed, that final measurement is the manufacturing reference.